PingPIN Always Pursuing Higher Quality and Better Service
Problems you may encounter & solutions we offer
When opening the box
* Missing parts in the package.
?? Contact us directly on Amazon, get parts missed ship to you again.
* Cat/dog scared of the fountain and don’t drink from it in the first few days.
?? Try left it out running for a few more days and took pets over to it several times.
* Cat/dog still refuse to use the fountain after several days trying.
??Email us to get solution
* Fountain stop working by a pump issue.
?? Email us to get replacement pump.
Customer service reply message within 24 hours, please feel free to contact us with any questions.